Privacy Policy

1. Information We Collect

Personal Information You Provide

When you fill out a contact or estimate form on our website, we may collect:

• Full name
• Phone number
• Email address
• ZIP code
• Details about your plumbing needs

Automatically Collected Information

When you access our website, our servers automatically log:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website URL
• Device type and operating system
• General geographic location (derived from IP)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain website functionality
• Analyze website traffic (Google Analytics)
• Remember your preferences
• Deliver relevant content

2. How We Use Your Information

We use the collected information to:

• Connect you with licensed local plumbers who can provide estimates
• Respond to your inquiries and service requests
• Send service-related communications (with your consent)
• Improve our website and user experience
• Analyze usage patterns and optimize performance
• Comply with legal obligations
• Prevent fraud and abuse

3. How We Share Your Information

With Plumbing Professionals

We share your service request details (name, phone, ZIP, service description) with our network of independent, licensed plumbers so they can contact you with estimates.

With Service Providers

We may share information with third-party vendors who assist us with:

• Website hosting (Cloudflare)
• Database management (Neon)
• Analytics (Google Analytics)
• Mapping services (MapLibre)

These providers are contractually obligated to protect your data and use it only for the services we request.

Legal Requirements

We may disclose information if required by law, court order, or government regulation.

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred.

4. Cookies & Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Google Analytics to understand how visitors use our site
• Functional Cookies: Remember your preferences and form inputs

Managing Cookies

Most web browsers allow you to control cookies through settings. You can:

• Block all cookies
• Delete existing cookies
• Set notifications for cookie placement

Disabling cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Cloudflare Web Application Firewall (WAF)
• Limited employee access to personal data
• Regular security assessments
• Secure database hosting with Neon

However, no method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for:

• Service request data: 2 years from submission
• Analytics data: 26 months (Google Analytics default)
• Legal/compliance records: As required by applicable law

You may request deletion of your data at any time (see Section 8).

7. Third-Party Links

Our website may contain links to third-party websites (plumber profiles, partner sites). We are not responsible for their privacy practices. Please review their policies before providing information.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Correct inaccurate information
• Deletion: Request deletion of your data
• Opt-out: Unsubscribe from marketing communications
• Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@servicefind.center or call (855) 235-1641.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal data, contact us immediately.

10. California Privacy Rights (CalOPPA)

Under California law, California residents have the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Opt-out of the sale of personal information (we do not sell data)
• Access their personal information
• Request deletion of personal information

To exercise your California privacy rights, email privacy@servicefind.center with "California Privacy Rights" in the subject line.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.